When we discussed the distribution of the book after it was printed, we settled on Fulfillment by Amazon (FBA), as this would simplify the process, we thought. And we expected Amazon to know how to pack and ship books.
This turned out not to be the case. There have been several reports of books damaged in transport due to insufficient packaging. This is mainly for shipments to Germany and overseas. Unfortunately we are not able to influence how Amazon pack the books (when asking about if this was possible on the Amazon Seller Central forum, some people though it was quite hillarious...).
We have therefore decided to end our Amazon sales when the current stock at the Amazon warehouse runs out, and we are looking for other distributors. Especially in the US. (If you are interesed in becoming a distributor, you can contact us here). The problem of insufficient packaging is also one of the reasons we are not selling on Amazon.com.
In any case, the book will also be available from Lean Business Audio, and the list of distributors will be updated as they become available.
We apologize for the inconvenience - we know Amazon is quick and easy, and have cheap shipping. However, it looks like you get what you pay for.
If you have received a damaged book:
First of all, we apologize for the issue.
If only the dust jacket is damaged, we will send you a new one for free, please contact us through Amazon. If the book is damaged, please organize a refund/return with Amazon, and we recommend to get a new copy from Lean instead.
- Written by Bjørn
- Category: News
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