Select distributor under the BUY menu. Currently we sell through:
Lean Business Audio (For buyers outside Europe, please send them your e-mail and phone number for competitive prices on shipping.) Lean also does a much better packaging job than Amazon...
Note/disclaimer: It has become evident that Amazon does not fully realize that this is a heavy book that needs to be packed carefully. There has already been a couple of cases of books damaged on arrival, especially in Germany. Since we are using Fulfilment by Amazon, we do unfortunately have no control over the packaging or carrier that Amazon uses.
Amazon will of course accept returns and refund your purchase, and dispose of the damaged book. This is essentially a loss imposed on us, the authors, by Amazon, and there is nothing we can do about it. If there are too many complaints about the delivery, Amazon will "solve" the problem by suspending the listing of the book. So complaining to Amazon will not improve the matter, it may even make it harder for others to get hold of the book.
If you receive a damaged book, please let us know through the messaging function on Amazon. We may be able to work out something.